Summer Hours 9am - 7pm

Bike Banff

Frequently Asked Questions

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Make this the highlight of your visit to Banff!

You ask, we answer!

Our knowledgeable staff are always available to assist you. Whether it’s about pricing, safety, or scooter features, they will be happy to address any concerns you may have. We will also provide you with a detailed explanation of how to operate the scooter and safety guidelines to follow. Don’t foget to ask about recommendations on the best routes to take and places to visit in Banff.

Renting a scooter is a fun and unique way to explore Banff, and The Banff Scooter Company is dedicated to making your experience as enjoyable as possible.

Have Questions?

Here are our most common questions

No – but we will have storage bags available to rent!

We always recommend pre-booking your rental in advance online. In the event of a cancellation, you must notify Bike Banff48 hours before your booking time. There will be no refund after that time. In the case of extreme rain or snow (yep, it can snow in Banff even in the summer…) and the conditions are deemed unsafe, Bike Banff will happily reschedule or refund your booking in full.

If you can confidently ride a bicycle, then you can learn to ride an e-bike easily. The helpful and professional staff at Bike Banff will be happy to show you how, and ensure you have full confidence before you get on the road!

The two most important things you will need to rent are a valid photo ID and a credit card. Outside of that, a camera and a sense of adventure are always recommended! Snacks and refreshments are available to purchase from the Explore Norquay Café, also located at the Banff Train station.

We recommend that you wear jeans or shorts, closed-toed shoes, and remember to dress warmly on cooler days. Bring a warm sweater or waterproof jacket, just in case. Sunglasses are also recommended for glare and eye protection. Each e-bike has a water bottle holder.

Please contact Bike Banff in advance if you are planning a group event so that we can decide how best to serve you and ensure we have availability of e-bikes.

No need to call to confirm your booking however you should arrive a half hour before your slotted time. This will allow time for your e-bike orientation and the completion of the Liability Waiver and contract.

To rent an e-bike, both a valid photo ID and a credit card are required.  We also take a $200 pre-approved damage deposit on a credit card. A rental contract, as well as a Liability Waiver, must also be read, understood, and signed as well.

Our e-bike rentals offer self-guided tours, allowing you to explore Banff’s best spots at your own pace, creating a personalized and memorable experience. Along with your e-bike, you will receive a correctly fitted, certified helmet that must be worn at all times while riding your e-bike Before you head out on your ride, our staff will happily make suggestions on the best places to go in the time that you have, but prior to hitting the road, we always take you through some basic training and assess your confidence and ability riding the e-bike. Guided tours are also offered, please ask our friendly staff for more details or call 403-762-4421.

Our e-bike rental shop is conveniently located on Roam bus route at the Banff Heritage Train Station, adjacent to the Banff intercept parking lot. We have ample reserved parking for Bike Banff customers. Bookings can be made online, or you can call us at 403-762-4421.